Customer experience

Infrastructure

TMB manages and adapts transport services and infrastructures to eliminate all barriers and achieve universal accessibility. With over 100 years of history, it is expected that 100% of stations will be accessible by 2025-26. In addition, the entire network has tactile displays on vending machines (all with voice navigation), accessible turnstiles and platforms, and SOS posts. The bus network also has optimal accessibility, allowing everyone to use buses autonomously and comfortably: low-floor vehicles, with side-tilt and retractable ramps, acoustic and light signals, priority use regulations and reserved spaces, etc.

Digital solutions

NAVILENS SYSTEM

Smart tags that make signage and information about bus and metro services available to visually impaired people by scanning the tags via the app on their mobile device. The system is currently operational across the entire bus network and at all stations in the metro network.

TMB APP BUS STOP ASSISTANT

This helps with locating and boarding the bus, as it tells you the number of bus that is approaching the stop. Users can also send a message to the driver to let them know that there is a visually impaired person at the next stop who wants to get on. (TMB + Municipal Institute for People with Disabilities)

Training and quality audits

TMB believes that training is crucial: equipping the bus and metro network staff with the knowledge and tools they need to properly assist users with disabilities, with the aim of improving accessibility to the public transport service.